faq

Trimming your candle wick before intial use (and before each relighting) will ensure that your candle burns safely and properly. Untrimmed wicks will cause your flame to burn hotter and grow larger...safety is always a priority when burning candles in the home. Please be diligent about this step.

We do not ship internationally at this time, but we do ship (domestically) to all 50 states. Please allow 5-7 business days for us to process your order for shipping. Once your order ships, tracking information will be emailed to you and then you'll be able to look up an estimated delivery date. All orders are shipped via USPS.

All of our candles are handmade and poured in small batches. We use 100% soy wax and premium fragrance oils to ensure we are giving you the best quality of candles. We take pride in knowing our candles contain no harsh chemicals or additives. Our candles are safe and clean, from us to you!

We do NOT offer refunds or exchanges at this time. Scent throw and preference is pretty much subjective. Certain fragrances will smell different from person to person (light vs strong/pleasant vs unpleasant). Please take your time when viewing fragrance options to make the best choice. I can always be contacted via email or through DM on any of my social media pages if you'd like to inquire about scent descriptions.

We sure do! Just email us with the information about what type of event/occasion is taking place and which size of candles you're looking for. From there, we can discuss pricing, fragrance options, label design, and more! Please email tiara_beal@candlelovebytiara.com to get started.

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